How to handle driving instructor cancellations

This will be useful if: 

You are a Learner User of the EzLicence booking platform.

You are trying to: 

Understand your options following an instructor cancellation.

Overview:

Unfortunately, there are times when your driving instructor might need to cancel a booking. Life happens and there are some situations which can't be avoided. Some examples are:

• Driving instructor is unwell
• Someone in their immediate family is unwell and they need to provide care
• The driving instructor’s car has been damaged or has mechanical issues

When this happens, your driving instructor should make contact as soon as possible to let you know. The instructor can action either of the following:

1. Reschedule your booking

The instructor will send you a booking proposal, this will instantly return the credit to your EzLicence wallet. Refer to our support article for more information - How to action a booking proposal

2. Cancel your booking

The instructor can cancel the booking online, this will instantly return the credit to your EzLicence wallet. Refer to our support article for more information - How to view your booking credits

If you would prefer to change driving instructor and rebook, you can do this at any time and at no cost. Refer to our support article for more information - How to change your driving instructor

My instructor hasn’t arrive for my booking

Step 1.

Life is busy and sometimes we make a mistake, check that you have the correct date, time and location.  Refer to our support article for more information - How to check my booking

Step 2.

Make contact with your instructor, they may be just around the corner. Refer to our support article for more information - How to contact your driving instructor

Step 3.

Please lodge a dispute by following the instructions in our support article - How to lodge a dispute.