Payment Policy

SCHEDULE 1 - EzLicence Payment Policy

All terms defined in the Driving Instructor Terms and Conditions and the Learner Terms and Conditions have the same meaning as set out there and are incorporated into this Payment Policy. For clarity, this EzLicence Payment Policy does not apply to BMP Learners (Private Clients).

Parties

This EzLicence Payment Policy is binding on each Driving Instructor and Learner, and is a supplementary schedule to the Driving Instructor Terms and Conditions and the Learner Terms and Conditions respectively.

Booking Prices

1.   The price for a booking is set by the Driving Instructor and may be based on a number of factors including, but not limited to, pick-up location of the Learner, the vehicle transmission, and the particular Driving Instructor selected.

2.  All booking prices Discount Bands referred to in this Agreement are based on one hour bookings.

3.  A Learner will be notified of the total price per booking, and must confirm the total price for each transaction before payment will be made to the Driving Instructor.

Discount Bands

4.   If a Learner makes payment for multiple booking hours in the same transaction, they may receive a discount according to the following Discount Bands, whereby the discounts are based on, and calculated, from the booking price referred to in clause 1 -

4.1.  0 - 5 bookings hours = 0% discount per booking hour;

4.2.  6 – 9 booking hours = 5% discount per booking hour,

4.3.  10+ booking hours = 10% discount per booking hour.

5.   Discount Bands will apply to the price per one hour booking as allocated at the time of purchase. This price is subject to change on subsequent bookings in accordance with clause 1.

6.   The Discount Bands will be applied if a Learner pays for 10 or more booking hours in one transaction, and is not cumulative across multiple transactions.. For example, if a Learner -

6.1.  pays for 8 booking hours in one transaction, all of those booking hours will be at a 5% discount; and

6.2.  has already paid for 8 booking hours, and in their next transaction pays for 8 booking hours, a 10% discount will not apply to those additional bookings.

7.   Discount Bands apply irrespective of whether a Learner changes Driving Instructors.

8.  From time to time, EzLicence may offer other offers, including discounted booking packages, of which the Discount Bands may not apply.

Cancellations and rescheduling

9.   Any cancellations made by a learner within 24 hours of a booking start time is considered a late cancellation. 

10.  Under the Learner Cancellation Policy, the Driving Instructor may do either of the following -

10.1.  require that the Learner pay the total cost of the booking; or

10.2.  reverse the payment entirely and allow the Learner to reschedule their booking with no charge.

11.  In the event of a late cancellation, the Driving Instructor will be paid the Late Cancellation Fee. The Driving Instructor has 30 days to apply clause 10.2. If no option is selected within this time frame, then clause 10.1 will automatically apply.

Booking payment validation

12.  Driving Instructor payment validation is automatically applied at the end time of each booking. EzLicence assumes that the booking was completed.

13.  If a completed booking is reversed by the Driving Instructor or EzLicence within 30 days of booking end time, the full booking payment will remain as a credit for the Learner to use towards subsequent bookings, and clauses 22 and 26 of the Learner Terms and Conditions will apply.

Refunds for validated bookings

14.  From time to time, EzLicence may receive requests to refund payments made to a Driving Instructor for completed bookings.

15.  EzLicence will investigate all refund requests and, at its sole discretion, make a determination whether a refund should be paid.

16.  At its sole discretion, and subject to the Learner Terms and Conditions and the Driving Instructor Terms and Conditions, EzLicence may provide a full refund on one of the following situations -

16.1.  it is brought to EzLicence’s attention that the payment received was due to fraudulent activity or was otherwise not authorized by the cardholder;

16.2.  the Driving Instructor failed to reverse a booking payment for a booking the Learner did not take due to a fault on the part of the Driving Instructor; or

16.3.  a complaint is received and it is determined that the Driving Instructor breached the Driving Instructor Terms and Conditions.